Refund policy

Last updated: September 22, 2026

 

acse does not accept returns or exchanges for change of mind, incorrect size selection, colour preference, or similar reasons.

because our products are made through print-on-demand manufacturing and fulfilment partners, each order may enter production shortly after it is placed.

a return, replacement, or other resolution may only be requested when:

  • the product arrives damaged.
  • the wrong product is received because of an error on our side.

to request a return or replacement, contact us at support@acse.in within 24 hours of receiving your order.

please include your order number and clear photos or video showing the issue. requests are reviewed before a return, replacement, refund, or other resolution is approved.

items sent back without first contacting acse and receiving instructions will not be accepted.

order cancellation

orders may be cancelled within 24 hours of placing the order, provided the order has not entered processing.

once an order has entered the processing stage, it cannot be cancelled because production may already have started.

to request an order cancellation, contact support@acse.in within 24 hours of placing your order and include your order number.

damages & issues

please inspect your order immediately upon reception.

if your item is defective, damaged, or incorrect, contact support@acse.in within 24 hours of delivery.

provide your order number and clear evidence of the issue. once reviewed and verified, acse will coordinate the appropriate resolution.

damage caused by incorrect washing, drying, ironing, storage, general misuse, or failure to follow the provided care instructions is not considered a manufacturing defect.

non-returnable items

acse does not accept returns for:

  • change of mind
  • incorrect size selection
  • colour preference
  • general preference or styling reasons
  • damage caused by improper care or misuse

sale items and gift cards are also non-returnable.

exchanges & replacements

acse does not offer exchanges based on size, colour, or personal preference.

if you receive a damaged or incorrect product, a replacement may be provided after the issue has been reviewed and approved.

if a replacement is approved, acse will provide instructions on how and where the affected item should be returned.

refunds

if a refund is approved, it will be issued to the original payment method.

refund timing may depend on the payment provider, bank, or card issuer after the refund has been processed by acse.

shipping & production

acse products are produced and fulfilled through print-on-demand manufacturing partners.

available garments, colours, sizes, print methods, placements, production times, and shipping timelines depend on the relevant manufacturing and fulfilment partner.

estimated delivery dates are estimates and are not guaranteed delivery dates.

customer responsibility

customers are responsible for checking product details, size charts, colour, care instructions, and shipping information before placing an order.

acse responsibility

acse is responsible for providing the advertised product accurately and resolving verified cases where a product arrives damaged or an incorrect product is received because of an error on our side.

for return, replacement, or refund questions, contact support@acse.in.